Terms of Service

These Terms constitute a legally binding agreement between you and Maker's Row, Inc. (“Maker’s Row”) and are accepted by you each time you visit the website or use or access any Maker’s Row products and services.

Your use of certain products and services may require you to agree to additional terms, or to enter into separate agreements with us or with other users. You may use the services only in compliance with these Terms and all applicable local, state, national and international laws. If you do not agree with these Terms, do not use the services.

These Terms are effective as of the “Last updated” date above. Maker’s Row may change them at any time, with or without notice, by posting an updated version to this page. If you continue using the services after a change, you accept the new Terms.

You warrant that you are at least 13 years old. If you are under 18 but at least 13, you may use the services only with the consent of a parent or legal guardian who accepts these Terms on your behalf.

If you accept these Terms or use the services on behalf of a company, organization, government or other legal entity, you represent and warrant that you are authorized to do so and to bind that entity.

Maker’s Row provides technology that enables Brands and Manufacturers to discover one another, communicate, and manage parts of the sourcing and manufacturing workflow — including manufacturer discovery, public profiles, projects, inquiries, proposals and messaging.

Maker’s Row is not the manufacturer, purchaser, seller, agent or broker in the production relationships formed between users, and is not a party to any manufacturing agreement, purchase order or quotation between them, unless we have separately agreed to that in writing.

To use certain services you must register for an account and provide information including your name and email address. You promise that the information you provide is truthful and accurate, and you agree to keep it up to date.

You are responsible for maintaining the confidentiality of your account and password, for restricting access to your devices, and for all activity that occurs under your account. Tell us promptly if you believe your account has been compromised.

If you use Maker’s Row as a Brand, you are responsible for:

• The accuracy and completeness of the projects, briefs, specifications and files you submit.
• Your own due diligence on any Manufacturer you contact, including capabilities, capacity, compliance and references.
• Your selection of a Manufacturer and the commercial terms you agree with them.
• Holding the rights to any design, artwork, trademark or other material you upload or share.

If you use Maker’s Row as a Manufacturer, you are responsible for:

• The accuracy of your profile, including company information, locations, capabilities, minimums and any certification or compliance claim you make.
• The accuracy and good faith of the proposals and quotations you submit.
• Holding the rights to any image, product photograph or catalogue material you upload.
• Your compliance with the laws applicable to your business, including labour, safety, import and export requirements.
• Any commitment you make to a Brand.

Brands and Manufacturers are independent of Maker’s Row and of one another. Any agreement between them — including manufacturing agreements, purchase orders, quotations, samples, production, tooling, shipping, quality, delivery, payment and remedies — is between those users, and Maker’s Row is not a party to it.

Maker’s Row does not guarantee that any Brand or Manufacturer will perform, that a project will be completed, or that goods or services will meet your requirements.

Maker’s Row makes no representations regarding the accuracy or validity of content provided by other users and third parties, or its appropriateness for evaluation by designers, merchants, manufacturers or other business entities. Under no circumstances will Maker’s Row be liable in any way for such content, including any errors or omissions, or any loss or damage of any kind incurred as a result of its use.

Maker’s Row may publish business profiles, including profiles that have not been claimed by the business they describe. An eligible business may request to claim and manage a profile.

Submitting a claim request does not establish ownership of, or affiliation with, a business. Claim requests are subject to review and verification, and may be refused.

Maker’s Row may display badges, vetting indicators or similar signals. Where shown, these reflect a review process at a point in time. They are not a guarantee of performance, quality, capacity, compliance, solvency or suitability, and you remain responsible for your own due diligence.

Payment is not verification. Holding a paid subscription does not constitute vetting, trust, endorsement, verification of ownership, or a right to publication, and it does not by itself make any claim on a profile accurate.

Brands may create projects describing what they want made. You control what a project contains and you are responsible for its accuracy.

Information in a project may be shown to Manufacturers so they can decide whether to respond. Do not put anything in a project that you are not willing to share with the Manufacturers who will see it.

Manufacturers may respond to projects with proposals, and Brands and Manufacturers may exchange inquiries and messages. Content sent this way is disclosed to the counterparty.

You agree not to use messaging to send unlawful, misleading, abusive or unsolicited bulk content, and not to misrepresent who you are or who you act for.

Payments, deposits, tooling costs, sampling costs and production payments between Brands and Manufacturers are arranged directly between them unless a Maker’s Row service expressly states otherwise. Maker’s Row does not hold funds in escrow for those transactions and is not responsible for them.

Maker’s Row offers free and paid services. Paid services are sold as recurring subscriptions billed monthly or annually, depending on the plan you choose. Current plans and prices are shown on our plans pages.

BY PLACING YOUR ORDER, YOU PROVIDE YOUR ELECTRONIC AUTHORIZATION FOR FUTURE CHARGES AGAINST YOUR CARD ON FILE UNLESS YOU CANCEL.

You agree to pay the applicable fees as they become due, plus all related taxes, and to reimburse us for collection costs and interest on overdue amounts.

Payment information is processed by third-party payment processors. Maker’s Row may receive and retain limited payment and transaction information needed to operate subscriptions and billing, such as payment method type, card brand, the last four digits of a payment method, billing details, transaction status, and payment or subscription identifiers. Maker’s Row does not receive or store your complete payment card number or card security code through its ordinary payment processing flow.

Subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until cancelled.

YOUR OBLIGATION TO PAY FEES CONTINUES THROUGH THE END OF THE APPLICABLE SUBSCRIPTION PERIOD DURING WHICH YOU CANCEL YOUR SUBSCRIPTION.

You may change your plan or billing period from your account where that option is available to you. A change takes effect on the subscription you already hold; it does not create a second subscription.

Where a change alters the amount due, the difference is reflected by our payment processor on a subsequent invoice in accordance with its standard behaviour for the change you make.

You may cancel a subscription from your account where that option is available to you, or by contacting us at info@makersrow.com.

IF YOU CANCEL YOUR MAKER’S ROW PRODUCTS AND SERVICES AFTER THE BEGINNING OF ANY TERM OR RENEWAL TERM, YOUR CANCELLATION WILL BE EFFECTIVE AT THE END OF SUCH TERM OR RENEWAL TERM.

You keep access to the paid services until the end of the period you have already paid for. Cancelling a subscription does not delete your account, your projects or your messages.

Maker’s Row may stop offering a plan to new customers at any time. If you already hold a subscription to a plan that is no longer sold, your subscription continues under the terms applicable to it until you change or cancel it, or until we end it in accordance with these Terms.

A plan that is no longer offered may not be available as a destination if you change plans.

Maker’s Row offers AI-assisted features, including Ask Maker’s Row, AI-assisted project drafting, generated project visuals and AI-assisted proposal drafting.

• AI output may be inaccurate, incomplete, outdated or unsuitable for your purpose.
• You are responsible for reviewing output before you rely on it, publish it or act on it.
• AI features are assistive. They do not publish a project or send a proposal for you; you review and approve before anything consequential happens.
• AI output is not professional advice, and is not a substitute for legal, financial, engineering, manufacturing, regulatory or safety advice.
• You must not submit content to an AI feature that you are not authorized to use, including another party’s confidential material or designs.

You may submit projects, briefs, designs, images, files, profile information, products, samples, catalogues, proposals, messages, reviews and other material (“User Content”).

You own your content

As between you and Maker’s Row, you retain ownership of your User Content, subject to any rights belonging to third parties. Maker’s Row does not acquire ownership of your product designs, drawings, specifications or other materials merely because you upload them to the platform.

The licence you give us

You grant Maker’s Row a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, process, format, transmit, display and make technically necessary modifications to your User Content, and otherwise to use it, only as reasonably necessary to: operate the services; provide the functionality you ask for; display your content according to the visibility you have chosen; facilitate marketplace interactions between you and other users; and secure, maintain and improve the services, where legally permitted and consistent with our Privacy Policy.

Maker’s Row may allow service providers acting on its behalf to process User Content only as reasonably necessary to provide and support the services.

This licence continues for as long as reasonably necessary to provide and operate the services, and thereafter as required for legitimate retention, backup, dispute-resolution and legal obligations.

Content you choose to make public

Some content is public by its nature — for example a public Manufacturer profile, and the products, samples or catalogue material shown on one. Where you choose to make content public, you grant Maker’s Row the additional rights reasonably necessary to display and distribute that content through the public-facing services and to promote the marketplace.

Private content stays private. Making a Manufacturer profile public does not make your private projects, briefs or designs public, and Maker’s Row does not use private project content for advertising.

What you must not post

User Content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and must not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a communication.

Maker’s Row reserves the right, but has no obligation, to remove or refuse to distribute User Content, to suspend or terminate users, and to reclaim usernames.

If you send us unsolicited information or materials — comments, ideas, questions, designs and similar communications — you agree that all of it will be considered NON-CONFIDENTIAL and NON-PROPRIETARY. Maker’s Row and its affiliates may use such communications for any purpose, including reproduction, disclosure, transmission, publication, broadcast and further posting, and may use any ideas, concepts, know-how or techniques in them for any purpose, including developing, manufacturing and marketing products. By submitting unsolicited information you grant Maker’s Row a perpetual, royalty-free and irrevocable right and licence to use, reproduce, modify, adapt, publish, translate, distribute, transmit, publicly display, publicly perform, sublicense, create derivative works from, transfer and sell it, and to use your name and other identifying information in connection with it.

This section is about ideas and materials sent to Maker’s Row outside the normal use of the platform. It does not apply to your projects, briefs, designs, proposals or messages: material you submit through the marketplace in the ordinary way is User Content, and is governed by the section above.

If you do not agree to this, do not send us unsolicited information.

Using Maker’s Row does not create a non-disclosure agreement between you and another user. If you need confidentiality, put an appropriate agreement in place before you disclose trade secrets, unreleased product information or other sensitive material.

Share only what a counterparty needs at each stage. Maker’s Row is not responsible for a counterparty’s use of information you chose to send them.

You may not:

• Use the services for any unlawful or fraudulent purpose.
• Impersonate any person or entity, or misrepresent your affiliation with one.
• Infringe the intellectual property, privacy or other rights of anyone.
• Harass, threaten or abuse other users.
• Transmit malicious code or anything designed to interfere with the services.
• Access, tamper with or use non-public areas of the services, our systems, or our providers’ technical delivery systems.
• Probe, scan or test the vulnerability of any system or network, or breach or circumvent any security or authentication measure.
• Access or search the services by any automated means other than our published interfaces, unless we have agreed otherwise in writing.
• Systematically extract, scrape or copy profiles, listings, descriptions or prices, or use data mining, robots or similar tools.
• Circumvent subscription, access or usage controls.
• Send unlawful spam, or forge headers or source-identifying information.
• Interfere with or disrupt the access of any user, host or network, including by overloading, flooding or mail-bombing.

Maker’s Row and its licensors retain all right, title and interest in the designs, text, graphics, images, video, information, logos, icons, software, audio and other content used on the services (“Brand Content”), and in the compilation of all content forming part of the services. Unauthorized use may violate copyright, trademark and other laws and is prohibited.

Subject to these Terms and payment of any applicable fees, Maker’s Row grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access the services. This licence does not include resale or commercial use of the services or their contents, collection and use of profile listings, descriptions or prices, derivative use, downloading or copying account information for another business, or use of data mining, robots or similar tools. All rights not expressly granted are reserved. Any licence granted to you terminates if you do not comply with these Terms.

You may not use our trademarks, service marks or logos without written permission; remove proprietary notices; sell, transfer, assign, license, sublicense or modify Brand Content; or use meta tags or hidden text using the Maker’s Row name or trademarks.

Copyright complaints

If you believe content on Maker’s Row infringes your copyright, contact our Copyright Agent with: an electronic or physical signature of the person authorized to act for the copyright owner; a description of the work you claim has been infringed; a description of where the allegedly infringing material is located; your address, telephone number and email address; a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or duly authorized to act on their behalf.

Copyright Agent
20 Jay Street, Ste. 313
Brooklyn, NY 11201

You may also contact the Copyright Agent by email at info@makersrow.com with COPYRIGHT NOTICE in the subject line. Maker’s Row reserves the right to remove content alleged to be infringing without prior notice, in its sole discretion and without liability to you, and will terminate the accounts of repeat infringers in appropriate circumstances.

If you give us feedback about the services, we may use it without restriction and without obligation to you.

The services may contain links to third-party websites or resources. Maker’s Row is not responsible or liable for the availability or accuracy of those sites, or for the content, products or services available from them. Links do not imply endorsement. You assume all risk arising from your use of them.

Maker’s Row provides links to and information about factory business members, who operate their own production facilities and sell through their own channels. We are not responsible for examining or evaluating them, we do not warrant their offerings, and we assume no responsibility or liability for their actions, products or content. You should review their own terms and conditions.

Maker’s Row may change, limit, suspend or stop providing all or part of the services at any time, with or without notice.

You may end your agreement with Maker’s Row at any time by deactivating your account and discontinuing use of the services. If you hold a subscription, cancel it as described above; deactivating an account does not by itself stop recurring charges.

Maker’s Row may suspend or terminate your account, or cease providing all or part of the services, at any time, including if we reasonably believe that you have violated these Terms, that you create risk or possible legal exposure for us, or that providing the services to you is no longer commercially viable. We will make reasonable efforts to notify you at the email address associated with your account, or the next time you attempt to access it.

On termination, your licence to use the services ends, except that the following sections continue to apply: Intellectual Property; User Content; Unsolicited Information; Acceptable Use; Suspension and Termination; Disclaimers; Limitation of Liability; Indemnification; Waiver and Severability; Disputes and Arbitration; and Governing Law.

Please read this section carefully: it limits the liability of Maker’s Row and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Maker’s Row Entities”). Each subsection applies only to the maximum extent permitted by applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability, so parts of this section may not apply to you. Nothing here is intended to limit rights that may not lawfully be limited.

The services are provided “AS IS” and “AS AVAILABLE”, and your access to and use of them is at your own risk.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE MAKER’S ROW ENTITIES EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

THE MAKER’S ROW ENTITIES MAKE NO WARRANTY AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR: (I) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE SERVICES OR ANY CONTENT THEREIN; (II) ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES OR ANY CONTENT THEREIN; (III) THE DELETION OF, OR THE FAILURE TO STORE OR TO TRANSMIT, ANY CONTENT AND OTHER COMMUNICATIONS MAINTAINED BY MAKER’S ROW; AND (IV) WHETHER THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE MAKER’S ROW ENTITIES OR THE SERVICES, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MAKER’S ROW ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; OR (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

You agree to defend, indemnify and hold the Maker’s Row Entities harmless from and against any claims, actions or demands, including reasonable legal and accounting fees, arising or resulting from: (i) your breach of these Terms; (ii) your access to, use or misuse of the services; (iii) any User Content; or (iv) your violation of any third-party right, including any intellectual property or privacy right.

Binding arbitration

In the event of a dispute arising under or relating to these Terms, the website, the Maker’s Row products and services, or any other products or services provided by Maker's Row, Inc. (each, a “Dispute”), either party may elect to finally and exclusively resolve the Dispute by binding arbitration governed by the Federal Arbitration Act. Any election to arbitrate, at any time, is final and binding on the other party.

IF EITHER PARTY CHOOSES ARBITRATION, NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL. DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION.

All Disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court in the State of New York may enforce the arbitrator’s award. The arbitration will be commenced and conducted under the rules of the American Arbitration Association, under its Commercial Arbitration Rules and, where appropriate, its Supplementary Procedures for Consumer Related Disputes, available at the AAA website. The arbitration may be conducted in person, through the submission of documents, by phone or online. If conducted in person, it will take place in the State of New York. The parties may litigate in court to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award. In addition, we may litigate in court to seek injunctive relief.

Class action waiver

You agree that any arbitration or proceeding will be limited to the Dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class-action basis or to use class-action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

By accessing or using the website, the Maker’s Row products and services, or any other products or services provided by Maker's Row, Inc., you agree that the laws of the State of New York, the Federal Arbitration Act and applicable federal law, without regard to principles of conflict of laws will govern these Terms and any dispute of any sort that might arise between you and Maker’s Row.

Maker’s Row may change these Terms at any time by posting an updated version to this page and revising the “Last updated” date. If you continue to use the services after a change, you accept the updated Terms.

The failure of Maker’s Row to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect.

When you use the services or email us, you are communicating with us electronically, and you consent to receive communications from us electronically, by email or by notice posted on the services.

Our Privacy Policy governs our collection and use of personal information and is incorporated into these Terms by reference.

Questions about these Terms can be sent to info@makersrow.com.